GAP ANALYSIS ISO 9001:2015 DALAM AUDIT KINERJA PERUSAHAAN

Dedik Nur Triyanto

Abstract


Abstrak: GAP Analysis ISO 9001:2015 Dalam Audit Kinerja Perusahaan. Penelitian ini bertujuan mengevaluasi kinerja perusahaan pada sebuah perusahaan otomotif apakah sesuai dengan ketentuan Standar Mutu Manajemen ISO 9001:2015. Penelitian dilakukan dengan studi kasus dan koleksi data didapat melalui arsip, observasi, dan wawancara semi terstruktur. Hasil penelitian menunjukkan terdapat aspek penting yang belum dilakukan yaitu pemetaan proses bisnis dan penilaian risiko bisnis. Pemetaan proses bisnis dan penilaian risiko belum dilakukan karena tidak adanya kebijakan manajemen yang mewajibkan tiap departemen membuat pemetaan proses bisnis dan penilaian risiko. Serta belum adanya kesadaran dari tiap departemen terhadap arti pentingnya pemetaan proses bisnis dan penilaian risiko bisnis.

 

Abstract: GAP Analysis ISO 9001: 2015 Assessment of Company Performance. The purpose of this study is to evaluate the performance of automotive companies in accord with the standard of ISO 9001: 2015. The research was conducted with case studies and data collection obtained through archives, observation, and semi-structured interviews. The results show that many important aspects have not been done, namely business process mapping and business risk assessment, which both have not been carried out because lack of management policy to require of application. As well as the lack of awareness from each department regarding the importance of business process mapping and business risk assessment.


Keywords


GAP Analysis; Kinerja Perusahaan; ISO 9001:2015; Perusahaan Otomotif

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